Answers, before you ask.

Your entrance code and arrival instructions are sent only after your payment has been verified — choosing Zelle or starting an ACH transfer doesn't confirm the booking on its own. Until then, your booking shows as “Requested — dates held.”

Once verified, we email and text your code [48 hours] before check-in. Proposed timing

Most homes check in at 4 PM and check out at 10 AM. Each property page lists its exact times. Early check-in or late checkout may be possible when the calendar allows — ask us a few days ahead.

Call or text us at (480) 555-0142. We'll troubleshoot with you and, if needed, send a local vendor. For urgent issues like a water leak or lockout, always call rather than email.

It depends on the home, and each listing says so. Where pets are allowed, a pet fee of $[TBD] may apply. Service animals are always welcome.

Short stays have a 5-night minimum. Arizona and local lodging taxes are added to the nightly rent and cleaning fee, and they're shown as their own line before you pay. The 12% shown in our examples is a placeholder until rates are confirmed.

Every short stay has a refundable security deposit (for example, $500 — placeholder), collected separately from your booking payment and held until checkout. It's refunded after a post-checkout inspection, within [X] days.

[Policy TBD]. The final cancellation terms will be shown on every property page and again before you pay.

Start with an inquiry on the home you like. We'll reply, set up a tour in person or by video, and then send an online application.

1. 1 · Inquiry
2. 2 · Tour
3. 3 · Application
4. 4 · Lease signing
5. 5 · Move-in

Screening provider [TBD]; application fee $[TBD] per adult.

Most homes are offered on 12-month leases. Some furnished homes allow 6–12 months. Each listing shows its lease terms and monthly rent.

Email hello@wishrentals.com or call (480) 555-0142 with a description and photos. We'll schedule a vendor and keep you updated. For emergencies — water, gas, no AC in summer — call right away.

Monthly by ACH bank transfer or Zelle — we don't accept credit cards. Rent is due on the [1st] of each month [TBD]; we'll confirm once each payment is verified.

Our full management service: renter communication before, during and after stays; entrance codes and arrival instructions; in-stay questions; coordinating repairs and maintenance; payment collection; and payouts.

AssumptionThe fee applies to booking revenue — nightly or monthly rent only, excluding taxes, cleaning fees and deposits.

The homeowner pays all repair and service expenses. We coordinate the vendors and share receipts and photos for every expense on your statement.

Each property keeps a $500 owner-funded maintenance reserve in the Wish Rentals bank account, separate from renter payments and security deposits. We use it for emergencies and last-minute issues. When it's drawn down, it's replenished from your next payout or by owner ACH, and we alert you when it falls below $500.

Each month you receive a statement showing booking revenue, the 20% fee, expenses with receipts, reserve activity and your payout, which is sent by ACH on the [Xth] of the month [TBD].

Yes. We manage homes of every size and value across Phoenix, Scottsdale, Paradise Valley, Gold Canyon and Sedona, including properties over $1 million.

Bank-to-bank payments keep processing costs down and reduce chargeback fraud, which helps us keep rates fair for renters and owners. We accept ACH bank transfers (processed securely through Stripe) and Zelle.

You link your bank account securely through Stripe and authorize the transfer. The payment moves from Initiated to Processing — typically a few business days (placeholder) — and then to Verified. Your booking is confirmed only once it's verified.

Send the exact total from your banking app to payments@wishrentals.com (placeholder) and put your booking reference (like WR-24817) in the memo. Then tap “I've sent it.” We match the transfer in our bank manually; your booking isn't confirmed until we've verified it.

We'll email you right away with next steps. You can retry ACH or switch to Zelle while your dates are held (proposed: 24 hours for Zelle, or until ACH settles). If the hold expires, the dates are released.